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Access management

Access management helps you control guest access to your playrooms with codes and permissions instead of arranging every handover personally.

Access management module

Set up​

  1. Confirm that the access-management module is active.
  2. Open Host area > Access areas.
  3. Create an access area and give it a recognizable name, such as Main entrance.
  4. Open the access area and add one or more access codes.
  5. Test a code before allowing the first guest to use it.

Send a code to a guest​

Access codes are not inserted into messages automatically. To send one manually:

  1. Open the relevant access area.
  2. Open the action menu for the code and select Copy for message.
  3. Open the chat with the guest and paste the copied text into the message.
  4. Check the recipient and booking before sending.

The copied text contains the access-area name and the code, for example: Access code for Main entrance: 1234.

Before a booking​

  • Check that the access device is online.
  • Verify the correct playroom and booking period.
  • Give guests clear arrival and emergency instructions.
  • Revoke access when a booking is cancelled or the device is replaced.

Access automation does not replace safe operating procedures. Keep a manual fallback for device outages and never publish a permanent access code publicly.